Frequently Asked Questions

Three key differences: (1) Curated talent—we vet developers before they can bid, not after problems arise. (2) Curated invites—you receive proposals from a shortlist of up to 8 invited developers instead of hundreds. (3) Australian focus—our developers are primarily based in Australia, with compatible timezones and communication styles for AU businesses.

Yes. You can manually expand the invite pool or open your brief to verified developers at any time. This helps prevent delays while keeping proposal quality high.

You can request a re-match with adjusted criteria, open the brief to verified developers, or work with our team to refine requirements. We don't charge until you enter a contract, so there's no penalty for refining your search.

Yes, all developer profiles show their ratings broken down by skill, on-time delivery percentage, first-pass approval rate, and overall reliability score. You can see how they've performed on previous projects before making a decision. Learn more about our quality standards.

Indeelancer uses a curated invite-only model. Our matching system evaluates developer skills, experience, and availability against your brief requirements. Developers can only submit proposals when they are invited through matching, or when a brief is later opened to verified developers by the buyer or the system.

No, but it's optimized for them. Our developer pool is primarily Australian, making timezone alignment and communication straightforward for Australian clients. International clients can use the platform, but should expect primarily AU-timezone availability.

Payments operate through secure milestone payments. Stripe processes payments and holds milestone funds until release conditions are met. Indeelancer facilitates the workflow and dispute process but does not act as an escrow or trust service. Buyers fund milestones in advance. Funds are released when milestones are approved in accordance with platform rules.

Funds are held securely by Stripe before work begins and released only after approval or a defined review window. This protects businesses from non-delivery and developers from non-payment. Neither party can access funds without the other's approval (or dispute resolution).

Funds are held in Stripe's secure payment infrastructure via Stripe Connect, a globally trusted payment processor. Indeelancer never has direct access to milestone funds—they're held by Stripe until release conditions are met.

Funds are released only after approval or a defined review window. This ensures projects don't stall while still giving buyers time to review deliverables. You can request revisions or raise a dispute within this period.

When a milestone is submitted, you have a defined review window to approve the work or raise any concerns. If no action is taken within this window, the milestone may be treated as approved and milestone funds may be released to the developer. The review window and reminder notifications are shown clearly in your dashboard.

No. Milestone funds cannot be accessed by developers until you approve the milestone or the review window expires. This is enforced at the payment processor level, not just in our system.

We accept all major credit and debit cards, as well as bank transfers for larger projects. All payments are processed securely through Stripe with PCI-DSS Level 1 compliance, the highest security standard for payment processing. See our secure payments page for details.

No hidden fees. Our platform fee is clearly displayed before you confirm any payment. The fee covers milestone payment management, payment processing, matching services, and dispute resolution. Indeelancer absorbs standard payment processing costs. GST is charged on platform fees only if/when Indeelancer is GST-registered.

After each milestone, both parties rate each other. Ratings are broken down by skill (for developers) and payment reliability (for buyers). Overall scores are weighted averages that account for project size and recency. New users start with no rating, not a default score.

Yes. Developers can be removed for: sustained poor performance (low ratings, high dispute rate), policy violations (fraud, harassment, off-platform payments), or failed re-verification. We conduct quarterly reviews of all active developers against our quality standards.

You can cancel at any time, but funded milestones need resolution. For unfunded work, simply close the contract. For funded milestones, reach agreement with your developer or raise a dispute for our team to mediate.

Yes. We never store your full card details—all payment processing happens through Stripe, which is PCI-DSS Level 1 certified (the highest security standard). We only store the last 4 digits for your reference. Learn more on our secure payments page.

Report any inappropriate behaviour through the platform. We investigate all reports within 24 hours. Confirmed violations result in warnings, suspension, or permanent removal depending on severity. We have zero tolerance for harassment.

No. Indeelancer is a marketplace that connects buyers with independent freelancers. Contracts are entered into directly between buyers and freelancers. Indeelancer does not employ freelancers, control how work is performed, or act as a labour hire provider.

The developer is responsible for their deliverables. Our role is to verify developer credentials, facilitate clear milestone agreements, and mediate disputes. We provide tools for accountability, but we don't guarantee specific project outcomes.

No. Indeelancer provides tools such as milestone-based payments and verified profiles to help manage certain risks. However, Indeelancer does not guarantee work quality, completion, or commercial outcomes.

Platform downtime doesn't affect your milestone deadlines or agreements. If extended downtime prevents critical actions (approvals, payments), contact support to adjust timelines. We aim for high availability and monitor performance continuously.

No. Developers are independent contractors, not Indeelancer employees or agents. While we vet credentials and enforce platform rules, developers act independently. Our Terms of Service clearly outline liability boundaries.

Our Terms of Service, Privacy Policy, and Terms of Marketplace contain our complete legal agreements. We recommend reviewing these before using the platform.

Indeelancer does not permit projects involving adult content, gambling, illegal goods, financial scams, circumvention of laws, or exploitative work. Briefs that contain non-compliant content or attempt to bypass platform safeguards may also be restricted. See our Prohibited Projects & Content page for full details.