Privacy Policy

Introduction

Indeelancer ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our freelance marketplace platform.

Information We Collect

How We Use Your Information

We use your information to provide and improve our services, process transactions, communicate with you, ensure platform security, comply with legal obligations, and personalize your experience on our platform.

Information Sharing

We do not sell your personal information. We may share your information with other users as part of the platform functionality, with service providers who assist us in operating our platform, when required by law, or with your consent.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

Content Review and Enforcement

Indeelancer may review content submitted on the platform, including job posts, messages, attachments, and other user-generated content, to ensure compliance with platform rules and to support dispute resolution, fraud prevention, and trust and safety obligations. Where content does not comply with Indeelancer's platform rules, Indeelancer may take actions such as removing content, restricting account functionality, or suspending access, in accordance with its Terms and Conditions. Enforcement actions are communicated privately to the affected user and are not publicly displayed. Indeelancer does not publicly label users, assign reputational flags, or disclose enforcement actions to other users except where required by law.

Use of Data for Dispute Resolution

Information submitted through the platform, including milestone definitions, messages, files, and evidence provided by users, may be reviewed to assist with dispute resolution and payment decisions. This review is limited to documented platform activity and does not involve subjective assessment beyond the agreed scope of work.

Your Rights

You have the right to access, update, or delete your personal information. You can also opt out of certain communications and request data portability. Contact us to exercise these rights.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience and analyse usage patterns. Specifically, we use: (1) Google Analytics (GA4) to collect anonymised usage data such as pages visited, session duration, and device type; (2) Google Ads remarketing cookies when applicable, to show relevant advertisements on third-party sites; (3) session cookies for authentication and maintaining your logged-in state; (4) localStorage for user preferences such as cookie consent and theme settings; and (5) IP address logging for security, rate limiting, and fraud prevention. You can manage your cookie preferences through the cookie consent banner on our site or through your browser settings. Declining analytics cookies will disable Google Analytics tracking while preserving core platform functionality.

Third-Party Services

Our platform may integrate with third-party services and contain links to external websites. This Privacy Policy does not apply to third-party services, and we encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our platform and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us through our support channels.